Ophthalmology Front Desk Specialist

ReFocus Eye Health; King of Prussia (PA); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

401(k) with matching

Health, dental, and vision insurance

Disability and life insurance

Flexible spending account

Generous paid time off

Job summary

ReFocus Eye Health is seeking a friendly Front Desk Representative to greet patients, manage check-ins/check-outs, and support efficient scheduling in a busy ophthalmology practice.

You will handle calls, verify patient information, and maintain accurate records while assisting with daily financial reporting and patient advocacy. This in-person role supports a collaborative team across locations and emphasizes patient care.

Qualifications

• Reliable with a positive attitude and excellent teamwork.
• Strong communication and interpersonal abilities.
• Proficient in data entry and basic computer skills.
• Ability to thrive in a fast-paced environment.
• Experience in a medical administrative role with knowledge of medical terminology.
• High school diploma or equivalent.

Responsibilities

• Be the patient’s first point of contact, greet patients, manage check-ins and check-outs, and answer questions with clarity and compassion.
• Efficiently schedule appointments, manage provider schedules, and keep the workflow running smoothly.
• Answer calls, manage messages, verify patient information, and maintain accurate records.
• Collect co-pays, verify insurance eligibility, and ensure accurate daily financial reporting.
• Address patient concerns, escalate issues as needed, and ensure a positive experience.
• Collaborate with providers, clinical and administrative staff, and external partners.

Skills

Customer service

Communication

Data entry

Teamwork

Medical terminology

Education

High school diploma or equivalent

Tools

EMR (Electronic Medical Records)

Job description

ReFocus Eye Health is seeking a friendly Front Desk Representative to greet patients, manage check-ins/check-outs, and support efficient scheduling in a busy ophthalmology practice.

You will handle calls, verify patient information, and maintain accurate records while assisting with daily financial reporting and patient advocacy. This in-person role supports a collaborative team across locations and emphasizes patient care.