Ophthalmic Surgery Concierge

American Vision Partners; Tempe (AZ); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical and dental insurance

Eye care discounts

401(k)

Paid holidays

PTO

Sick Time

Continuing education funds

Opportunity for growth

Job summary

American Vision Partners (AVP) is seeking a Call Center Premium Surgery Counselor to assist patients through the surgical process and pre-operative steps. You will educate patients on premium options, schedule surgeries, and act as the liaison between offices, facilities, patients and referring physicians.

You will counsel patients, review consent paperwork, maintain schedules, and help ensure smooth communication and a high-quality patient experience across AVP’s network of eye care centers.

Qualifications

• High School Diploma or GED required.
• At least one-year of experience in a medical practice; refractive, surgical, aesthetic or ophthalmology specialties preferred.
• Experience in ophthalmology preferred.
• Must be comfortable discussing financial options and presenting payment plans.
• Excellent verbal and written communication skills.
• Ability to make decisions within established protocols and with minimal supervision.
• Detail oriented, reliable and able to multi-task in a fast paced, high-volume work environment.

Responsibilities

• Maintains basic knowledge of surgeries performed at American Vision Partners facilities.
• Counsels patients for surgery by providing clear, concise details about what to expect for the surgery.
• Educates patients on pre/post-operative instructions and the consents for surgeries.
• Reviews all surgery paperwork to ensure signed documents are returned.
• Schedules necessary appointments, as appropriate by specialty.
• Monitors surgery schedules for cancellations/no-shows and reschedules patients.
• Ensures all patient out of pocket money owed is documented and collected prior to surgery.
• Helps maintain referring provider relationships.
• Helps create an exceptional patient experience.
• Monitors voicemail and tasking inboxes and responds promptly to inquiries.
• Answers incoming calls from patients concerning their surgery.
• Maintains patient confidentiality at all times.
• Participates in on-going training and continued education.
• Encourages a team-oriented environment.
• Performs any and all additional duties as assigned.

Skills

Communication skills

Verbal communication

Written communication

Multitasking

Detail oriented

Decision making

Education

High School Diploma or GED

Job description

American Vision Partners (AVP) is seeking a Call Center Premium Surgery Counselor to assist patients through the surgical process and pre-operative steps. You will educate patients on premium options, schedule surgeries, and act as the liaison between offices, facilities, patients and referring physicians.

You will counsel patients, review consent paperwork, maintain schedules, and help ensure smooth communication and a high-quality patient experience across AVP’s network of eye care centers.