Ophthalmology Surgery Counselor - Patient Care & Scheduling

American Vision Partners; El Paso (TX); On-site; USD 23,000 - 32,000; Full time

Benefits offered by this job

Medical and dental insurance

Eye care discounts

Child care assistance

Pet insurance

Continuing education funds

401(k)

Paid holidays

PTO

Sick Time

Opportunity for growth

Job summary

American Vision Partners is seeking a Call Center Premium Surgery Counselor to guide patients through the surgical process and pre-operative preparations, educating them on options including premium products. You will schedule surgeries and liaise between the office, surgical facility, patient, and referring physician.

The role emphasizes clear communication, meticulous paperwork handling, and maintaining patient confidentiality while ensuring a smooth, patient-centered experience across

Qualifications

• High School Diploma or GED required.
• At least one-year of experience in a medical practice; refractive, surgical, aesthetic or ophthalmology specialties preferred.
• Experience in ophthalmology preferred.
• Must be comfortable discussing financial options and presenting payment plans.
• Excellent verbal and written communication skills.
• Ability to make decisions within established protocols and with minimal supervision.
• Detail oriented, reliable and able to multi-task in a fast paced, high-volume work environment.
• Demonstrated ability to meet deadlines.

Responsibilities

• Maintains basic knowledge of surgeries performed at AVP facilities.
• Counsels patients for surgery by providing clear, concise details about what to expect for the surgery.
• Educates patients on pre/post-operative instructions and the consents for surgeries.
• Reviews all surgery paperwork to ensure we have received back from the patient the necessary signed documents.
• Schedules necessary appointments, as appropriate by specialty.
• Monitors surgery schedules for cancellations/no-shows to ensure patient is contacted to reschedule.
• Ensures all patient out of pocket money owed is documented and collected prior to surgery.
• Helps to maintain referring provider relationships.
• Helps create an exceptional patient experience.
• Monitors the voicemail inbox and tasking inbox and responds to inquiries to ensure patients are followed up with timely.
• Answers incoming phone calls from patients concerning their surgery.
• Maintains patient confidentiality at all times.
• Participates in on-going training and continued education.
• Encourages a team-oriented environment.
• Performs any, and all additional duties as assigned.

Skills

Excellent verbal and written沟通 skills

Education

High School Diploma or GED

Job description

American Vision Partners is seeking a Call Center Premium Surgery Counselor to guide patients through the surgical process and pre-operative preparations, educating them on options including premium products. You will schedule surgeries and liaise between the office, surgical facility, patient, and referring physician.

The role emphasizes clear communication, meticulous paperwork handling, and maintaining patient confidentiality while ensuring a smooth, patient-centered experience across