Eye Surgery Concierge & Patient Support

American Vision Partners; Show Low (AZ); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Eye care discounts

401(k)

Paid holidays

PTO

Job summary

American Vision Partners (AVP) is seeking a Surgery Counselor to guide patients through the surgical process and ensure a smooth, high-quality experience. You will schedule surgeries and pre-operative appointments, verify insurance, prepare charts, and liaise with surgeons, facilities, and patients to coordinate care.

In this fast-paced role, you’ll build relationships, educate patients on lens options, discuss payment plans, and help patients obtain financing when needed.

Qualifications

• High school diploma or GED; some college preferred.
• At least one year of experience in a medical practice; refractive, surgical, aesthetic, or ophthalmology specialties preferred.
• Ambition, high energy, and determination required.
• Demonstrated sales skills and the drive to exceed goals and quotas.
• Must be comfortable discussing financial options and presenting payment plans.
• Excellent verbal and written communication skills.
• Ability to make decisions within established protocols and with minimal supervision.
• Detail oriented, reliable and able to multi-task in a fast-paced, high-volume work environment.
• Demonstrated ability to meet deadlines.
• Strong computer skills.

Responsibilities

• Schedules all patient surgeries and pre-operative appointments, including those with the patient’s referring physician, surgical facility, ophthalmologist or technician.
• Builds relationships with patients, educate patients regarding lens and technology options, overcome objections and close surgical packages.
• Prepares surgical charts, labels documents with appropriate surgical paperwork per ASC Coordinator specifications.
• Acts as an effective liaison between the patient, surgeon, referring physician, and the surgical facility in all aspects of pre-operative preparations.
• Collects all pertinent information for upcoming surgery, such as bookings, lens orders, insurance, and H&Ps and signed consent forms, and transfer to surgical facility.
• Aids patients in obtaining financing if needed.
• Schedules post-operative appointments as appropriate.
• Demonstrates thorough knowledge of company’s services and procedures, and communicates to patients in a way designed to earn patient’s trust and business.
• Answer all telephone inquiries from patients, their families, or referring physicians concerning surgery.
• Perform other tasks as assigned.

Skills

Sales skills

Communication

Multi-tasking

Detail oriented

Decision making

Financial discussions

Computer skills

Education

High school diploma

Tools

Microsoft Office

Job description

American Vision Partners (AVP) is seeking a Surgery Counselor to guide patients through the surgical process and ensure a smooth, high-quality experience. You will schedule surgeries and pre-operative appointments, verify insurance, prepare charts, and liaise with surgeons, facilities, and patients to coordinate care.

In this fast-paced role, you’ll build relationships, educate patients on lens options, discuss payment plans, and help patients obtain financing when needed.