Surgery Concierge & Patient Care Advocate

American Vision Partners; Prescott (AZ); On-site; USD 40,000 - 55,000; Full time

Benefits offered by this job

Medical and dental insurance

Eye care discounts

401(k)

Paid holidays

PTO and Sick Time

Education funds and growth

Job summary

American Vision Partners (AVP) is seeking a Surgery Counselor to guide patients through the surgical process and ensure a smooth, high‑quality experience. You will schedule surgeries, verify insurance, and prepare charts for procedures in a fast‑paced ophthalmology setting.

You will educate patients on lens and technology options, build trust, and coordinate with surgeons, facilities, and referring physicians. Strong communication, multi‑tasking, and sales aptitude are essential.

Qualifications

• High school diploma or GED required; some college preferred.
• At least one-year of experience in a medical practice; refractive, surgical, aesthetic, or ophthalmology specialties preferred.
• Ambition, high energy, and determination required.
• Demonstrated sales skills and the drive to exceed goals and quotas.
• Must be comfortable discussing financial options and presenting payment plans.
• Excellent verbal and written communication skills.
• Ability to make decisions within established protocols and with minimal supervision.
• Detail oriented, reliable and able to multi-task in a fast-paced, high-volume work environment.
• Demonstrated ability to meet deadlines.
• Strong computer skills.

Responsibilities

• Schedules all patient surgeries and pre-operative appointments, including those with the patient’s referring physician, surgical facility, ophthalmologist or technician.
• Builds relationships with patients, educate patients regarding lens and technology options, overcome objections and close surgical packages.
• Prepares surgical charts, labels documents with appropriate surgical paperwork per ASC Coordinator specifications.
• Acts as an effective liaison between the patient, surgeon, referring physician, and the surgical facility in all aspects of pre-operative preparations.
• Collects all pertinent information for upcoming surgery, such as bookings, lens orders, insurance, and H&Ps and signed consent forms, and transfer to surgical facility.
• Aids patients in obtaining financing if needed.
• Schedules post-operative appointments as appropriate.
• Demonstrates thorough knowledge of company’s services and procedures, and communicates to patients in a way designed to earn patient’s trust and business.
• Answer all telephone inquiries from patients, their families, or referring physicians concerning surgery.
• Perform other tasks as assigned

Skills

Sales skills

Communication skills

Multi-tasking

Decision making

Computer skills

Attention to detail

Education

High school diploma

Some college

Job description

American Vision Partners (AVP) is seeking a Surgery Counselor to guide patients through the surgical process and ensure a smooth, high‑quality experience. You will schedule surgeries, verify insurance, and prepare charts for procedures in a fast‑paced ophthalmology setting.

You will educate patients on lens and technology options, build trust, and coordinate with surgeons, facilities, and referring physicians. Strong communication, multi‑tasking, and sales aptitude are essential.