Onsite Boston: Customer Service & Admin Assistant

Beacon Hill Staffing Group, LLC; Boston (MA); On-site; USD 26,000 - 37,000; Full time

Job summary

Beacon Hill Staffing Group, LLC is seeking a Customer Service/Administrative Assistant for a Boston-based housing services organization. The role is 100% onsite in Boston, MA, expected to last at least three months with potential for temp-to-hire, and operates Monday–Friday, 8:45 AM–5:00 PM.

Compensation is $23/hour. Responsibilities include handling customer service tickets, managing high call volumes, and documenting interactions while using multiple software platforms.

Qualifications

• Experience in customer service, call center, or administrative support preferred.
• Advanced Microsoft Word skills required.
• Proficiency with Microsoft Office including Outlook and Excel.
• Strong technical aptitude and ability to learn new software quickly.
• Excellent verbal and written communication skills.
• Strong attention to detail and organization.
• Ability to prioritize tasks in a fast-paced environment.
• Positive, team-oriented attitude.

Responsibilities

• Review, process, and close customer service tickets accurately.
• Manage a high volume of inbound and outbound calls.
• Provide professional, patient customer support.
• Document interactions in internal systems.
• Navigate multiple software platforms with accuracy.
• Research and resolve inquiries promptly.
• Escalate complex issues as needed.
• Maintain organized records of communications.
• Collaborate with internal departments to resolve issues.
• Meet productivity and quality targets in a fast-paced office.

Skills

Customer service

Call center

Administration

Communication

Time management

Attention to detail

Teamwork

Tools

Microsoft Word

Microsoft Outlook

Microsoft Excel

CRM systems

Job description

Beacon Hill Staffing Group, LLC is seeking a Customer Service/Administrative Assistant for a Boston-based housing services organization. The role is 100% onsite in Boston, MA, expected to last at least three months with potential for temp-to-hire, and operates Monday–Friday, 8:45 AM–5:00 PM.

Compensation is $23/hour. Responsibilities include handling customer service tickets, managing high call volumes, and documenting interactions while using multiple software platforms.