Customer Service/Administrative Assistant Representative

Beacon Hill Staffing Group, LLC; Boston (MA); In loco; USD 26.000 - 37.000; Tempo pieno

Descrizione del lavoro

Beacon Hill Staffing Group, LLC is seeking a Customer Service/Administrative Assistant for a Boston-based housing services organization. The role is 100% onsite in Boston, MA, expected to last at least three months with potential for temp-to-hire, and operates Monday–Friday, 8:45 AM–5:00 PM.

Compensation is $23/hour. Responsibilities include handling customer service tickets, managing high call volumes, and documenting interactions while using multiple software platforms.

Competenze

• Experience in customer service, call center, or administrative support preferred.
• Advanced Microsoft Word skills required.
• Proficiency with Microsoft Office including Outlook and Excel.
• Strong technical aptitude and ability to learn new software quickly.
• Excellent verbal and written communication skills.
• Strong attention to detail and organization.
• Ability to prioritize tasks in a fast-paced environment.
• Positive, team-oriented attitude.

Mansioni

• Review, process, and close customer service tickets accurately.
• Manage a high volume of inbound and outbound calls.
• Provide professional, patient customer support.
• Document interactions in internal systems.
• Navigate multiple software platforms with accuracy.
• Research and resolve inquiries promptly.
• Escalate complex issues as needed.
• Maintain organized records of communications.
• Collaborate with internal departments to resolve issues.
• Meet productivity and quality targets in a fast-paced office.

Conoscenze

Customer service

Call center

Administration

Communication

Time management

Attention to detail

Teamwork

Strumenti

Microsoft Word

Microsoft Outlook

Microsoft Excel

CRM systems

Descrizione del lavoro

Beacon Hill was founded to set a new standard in search, career placement and flexible staffing.

This Customer Service/Administrative Assistant opportunity is with a Boston-based housing services organization.

The position is 100% onsite in Boston, MA and is expected to last at least three months, with potential for temp-to-hire consideration.

The schedule is Monday through Friday, 8:45 AM to 5:00 PM, and the pay is $23/hour.

Responsibilities

Review, process, and close customer service tickets accurately and efficientlyManage a high volume of inbound and outbound customer callsProvide professional, patient, and courteous customer supportDocument customer interactions and updates within internal systemsNavigate multiple software platforms while maintaining accuracyResearch and resolve customer inquiries in a timely mannerEscalate complex issues as neededMaintain detailed and organized records of customer communicationsFollow established procedures and service standardsCollaborate with internal departments to support timely issue resolutionMeet productivity and quality expectations in a fast-paced office environment

Qualifications

Previous customer service, call center, or administrative support experience preferredAdvanced Microsoft Word skills requiredProficiency with Microsoft Office, including Outlook and ExcelStrong technical aptitude and ability to learn new software quicklyComfortable navigating multiple systems and databases simultaneouslyExcellent verbal and written communication skillsStrong attention to detail, organization, and accuracyAbility to prioritize tasks effectively in a fast-paced environmentPatient, professional, and empathetic customer service approachSelf-motivated, dependable, and willing to take ownership of responsibilitiesStrong sense of urgency and time management skillsPositive, team-oriented attitudeQualified candidates encouraged to apply for immediate consideration

Beacon Hill is an equal opportunity employer and individuals with disabilities and/or protected veterans are encouraged to apply.

California residents: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.

Company Profile

Founded by industry leaders to set a new standard in search, career placement and flexible staffing, we deliver coordinated staffing solutions with unparalleled service, a commitment to project completion and success and a passion for innovation, creativity and continuous improvement. Our niche brands offer a complete suite of staffing services to emerging growth companies and the Fortune 500 across market sectors, career specialties/disciplines and industries. Over time, office locations, specialty practice areas and service offerings will be added to address ever changing constituent needs. Learn more about Beacon Hill and our specialty divisions, Beacon Hill Associates, Beacon Hill Financial, Beacon Hill HR, Beacon Hill Legal, Beacon Hill Life Sciences and Beacon Hill Technologies by visiting www.bhsg.com .

Benefits Information

• Beacon Hill offers a robust benefit package including, but not limited to, medical, dental, vision, and federal and state leave programs as required by applicable agency regulations to those that meet eligibility.
• Upon successfully being hired, details will be provided related to our benefit offerings.

We look forward to working with you! Beacon Hill. Employing the Future