On-Site Desktop & Laptop Support Technician

Worldwide TechServices; New Castle (DE); On-site; USD 35,000 - 45,000; Full time

Job summary

A global technology services leader is seeking a Dynamic PC Support professional to provide customer support for various equipment. The role requires troubleshooting for desktops and laptops, timely reporting, and adherence to service level agreements. Candidates should have a technical certification and up to 2 years of experience, along with strong communication and technical skills. A valid driver's license and reliable transportation are necessary. This position may involve travel and lifting of equipment up to 50 lbs.

Qualifications

• Typically requires technical school certification or equivalent and 0-2 years of relevant experience.
• Previous customer service experience is a plus.
• Maintain all required OEM Certifications as directed by Management.

Responsibilities

• Provide customer support for designated equipment.
• Accept and deliver all service calls assigned.
• Meet established customer service satisfaction criteria.
• Complete all administrative tasks associated with each call.
• Complete real-time reporting of all calls.
• Ensure control of assets and inventory as required.

Skills

Technical communication

Driving

Lifting computer equipment

Basic repair knowledge

Education

Technical school certification or equivalent

Tools

Basic repair tool kit

Job description

A global technology services leader is seeking a Dynamic PC Support professional to provide customer support for various equipment. The role requires troubleshooting for desktops and laptops, timely reporting, and adherence to service level agreements. Candidates should have a technical certification and up to 2 years of experience, along with strong communication and technical skills. A valid driver's license and reliable transportation are necessary. This position may involve travel and lifting of equipment up to 50 lbs.