On-Site Desktop & Laptop Support Technician

Worldwide TechServices; Farmington (CT); On-site; USD 42,000 - 52,000; Full time

Job summary

A global technology services leader based in Connecticut is seeking a Dynamic PC Support role. The position focuses on troubleshooting and providing customer support for various products. Responsibilities include delivering service calls, ensuring customer satisfaction, and adhering to safety guidelines. Ideal candidates should have a technical certification, relevant experience, and the ability to communicate effectively with clients. Key skills include the ability to lift equipment and a valid driver's license. The position may require traveling to client locations.

Qualifications

• 0-2 years of relevant experience preferred.
• Previous customer service experience is a plus.

Responsibilities

• Provide customer support for designated equipment.
• Accept and deliver all service calls as assigned.
• Meet customer service satisfaction criteria.
• Complete administrative tasks for calls.
• Real-time reporting of all calls.

Skills

Communication regarding technical issues

Driving to client locations

Ability to lift and move equipment up to 50 lbs

Basic repair tool kit ownership

Education

Technical school certification or equivalent

Tools

Knowledge of relevant software and hardware

Job description

A global technology services leader based in Connecticut is seeking a Dynamic PC Support role. The position focuses on troubleshooting and providing customer support for various products. Responsibilities include delivering service calls, ensuring customer satisfaction, and adhering to safety guidelines. Ideal candidates should have a technical certification, relevant experience, and the ability to communicate effectively with clients. Key skills include the ability to lift equipment and a valid driver's license. The position may require traveling to client locations.