On-Site PC Support Technician

Worldwide TechServices; Lithia Springs (GA); On-site; USD 30,000 - 45,000; Full time

Job summary

A leading technology services provider based in the US is seeking a Dynamic PC Support technician to provide customer support for various client products. This role involves troubleshooting technical issues for desktops and laptops, ensuring timely and accurate service delivery. Candidates should possess a technical school certification or equivalent, with 0-2 years of relevant experience preferred. Strong communication skills and a valid driver's license are essential for this position. Join the team to help clients resolve their technical challenges efficiently.

Qualifications

• Technical school certification or equivalent required with 0-2 years of relevant experience.
• Previous customer service experience is a plus.
• Maintain all required OEM Certifications as directed by Management.

Responsibilities

• Provide customer support for designated equipment.
• Accept and deliver all service calls assigned within the established service level agreement.
• Meet established customer service satisfaction criteria.
• Complete all administrative tasks associated with each call.
• Report all activity in an accurate and timely manner.

Skills

Ability to communicate regarding technical issues with clients

Ability to drive to client locations

Ability to drive long distances

Ability to lift and move various computer equipment up to 50 lbs

Must own a basic repair tool kit

Education

Technical school certification or equivalent

Job description

A leading technology services provider based in the US is seeking a Dynamic PC Support technician to provide customer support for various client products. This role involves troubleshooting technical issues for desktops and laptops, ensuring timely and accurate service delivery. Candidates should possess a technical school certification or equivalent, with 0-2 years of relevant experience preferred. Strong communication skills and a valid driver's license are essential for this position. Join the team to help clients resolve their technical challenges efficiently.