On-Site Desktop & Laptop Support Technician

Worldwide TechServices; Milwaukee (WI); On-site; USD 30,000 - 50,000; Full time

Job summary

A global technology services provider is seeking a Dynamic PC Support specialist to provide customer support for equipment and perform troubleshooting for desktops and laptops. Applicants should have a technical school certification and 0-2 years of experience, with strong communication skills and the ability to work with clients. This position may require travel to client locations and involves ensuring timely service delivery as per company policies. Competitive candidates will ideally possess a valid driver's license and a basic repair tool kit.

Qualifications

• 0-2 years of relevant experience preferred.
• Previous customer service experience is a plus.
• Valid Driver’s License and reliable transportation required.

Responsibilities

• Provide customer support for designated equipment.
• Accept and deliver all service calls within established service level agreements.
• Ensure control of assets and inventory through prompt turnaround of parts.

Skills

Ability to communicate regarding technical issues with clients

Knowledge of relevant software and hardware

Ability to lift and or move various computer equipment up to 50 lbs

Must own a basic repair tool kit

Education

Technical school certification or equivalent

Job description

A global technology services provider is seeking a Dynamic PC Support specialist to provide customer support for equipment and perform troubleshooting for desktops and laptops. Applicants should have a technical school certification and 0-2 years of experience, with strong communication skills and the ability to work with clients. This position may require travel to client locations and involves ensuring timely service delivery as per company policies. Competitive candidates will ideally possess a valid driver's license and a basic repair tool kit.