On-Site Desktop & Laptop Support Technician

Worldwide TechServices; Charlottesville (VA); On-site; USD 40,000 - 60,000; Full time

Job summary

A global technology services leader located in Virginia seeks a Dynamic PC Support role. The position involves providing customer support for various client products, performing technical troubleshooting, and ensuring adherence to service guidelines. Ideal candidates will have a technical school certification or relevant experience. Skills required include effective communication regarding technical issues and the ability to lift computer equipment. Join a company committed to quality service and client satisfaction.

Qualifications

• Typically requires technical school certification or equivalent and 0-2 years of relevant experience.
• Previous customer service experience is a plus.
• Maintain all required OEM Certifications as directed by Management.

Responsibilities

• Provide customer support for designated equipment.
• Accept and deliver all service calls assigned within the established service level agreement for each client.
• Ensure control of assets and inventory through prompt turnaround of parts and equipment.

Skills

Ability to communicate regarding technical issues with clients

Ability to drive to client locations

Ability to lift and or move various computer equipment up to 50 lbs

Education

Technical school certification or equivalent

Tools

Basic repair tool kit

Job description

A global technology services leader located in Virginia seeks a Dynamic PC Support role. The position involves providing customer support for various client products, performing technical troubleshooting, and ensuring adherence to service guidelines. Ideal candidates will have a technical school certification or relevant experience. Skills required include effective communication regarding technical issues and the ability to lift computer equipment. Join a company committed to quality service and client satisfaction.