On-Site Desktop & Laptop Support Technician

Worldwide TechServices; Madison (AL); On-site; USD 35,000 - 50,000; Full time

Job summary

A global technology services leader based in Alabama is seeking a Dynamic PC Support professional. This role involves providing customer support for various client products, performing troubleshooting for desktops and laptops, and ensuring adherence to service agreements. Ideal candidates will have a technical school certification or equivalent and 0-2 years of relevant experience, with strong customer service skills preferred. The position requires a valid Driver’s License and the ability to lift equipment up to 50 lbs. This is an excellent opportunity to join a leading company in the tech industry.

Qualifications

• Typically requires technical school certification or equivalent and 0-2 years of relevant experience.
• Previous customer service experience is a plus.
• Maintain all required OEM Certifications as directed by Management.

Responsibilities

• Provide customer support for designated equipment.
• Meet established customer service satisfaction criteria.
• Complete all administrative tasks associated with each call.

Skills

Ability to communicate regarding technical issues with clients

Ability to drive to client locations

Ability to lift and or move various computer equipment up to 50 lbs

Education

Technical school certification or equivalent

Tools

Basic repair tool kit

Job description

A global technology services leader based in Alabama is seeking a Dynamic PC Support professional. This role involves providing customer support for various client products, performing troubleshooting for desktops and laptops, and ensuring adherence to service agreements. Ideal candidates will have a technical school certification or equivalent and 0-2 years of relevant experience, with strong customer service skills preferred. The position requires a valid Driver’s License and the ability to lift equipment up to 50 lbs. This is an excellent opportunity to join a leading company in the tech industry.