On-Site Desktop & Laptop Support Technician

Worldwide TechServices; Bethlehem (Northampton County); On-site; USD 30,000 - 50,000; Full time

Job summary

A global technology services provider is seeking a Dynamic PC Support technician to perform tasks related to client product repairs. Responsibilities include providing customer support for designated equipment and ensuring compliance with service level agreements. The ideal candidate should possess a technical school certification and have a good ability to communicate technical issues with clients. This role offers opportunities for professional development in a fast-paced environment.

Qualifications

• Typically requires technical school certification or equivalent and 0-2 years of relevant experience.
• Previous customer service experience is a plus.
• Maintain all required OEM Certifications as directed by Management.

Responsibilities

• Provide customer support for designated equipment.
• Complete all administrative tasks associated with each call as documented in established policies.
• Ensure control of assets and inventory through prompt turnaround of parts.

Skills

Ability to communicate regarding technical issues with clients

Ability to drive to client locations

Ability to lift and or move various computer equipment up to 50 lbs

Education

Technical school certification or equivalent

Tools

Basic repair tool kit

Job description

A global technology services provider is seeking a Dynamic PC Support technician to perform tasks related to client product repairs. Responsibilities include providing customer support for designated equipment and ensuring compliance with service level agreements. The ideal candidate should possess a technical school certification and have a good ability to communicate technical issues with clients. This role offers opportunities for professional development in a fast-paced environment.