On-Site Desktop & Laptop Support Technician

Worldwide TechServices; Nacogdoches (TX); On-site; USD 30,000 - 45,000; Full time

Job summary

A global leader in technology services is seeking a Dynamic PC Support professional to provide customer support for various client products. This role requires effective communication regarding technical issues and the ability to troubleshoot desktops and laptops. Ideal candidates will have technical school certification or equivalent, along with customer service experience preferred. The position involves driving to client locations and lifting computer equipment. This is an entry-level opportunity offering a chance to grow in a fast-paced environment.

Qualifications

• Typically requires technical school certification or equivalent and 0-2 years of relevant experience.
• Previous customer service experience is a plus.
• Knowledge of relevant software and hardware.

Responsibilities

• Provide customer support for designated equipment.
• Accept and deliver all service calls assigned within established service level agreements.
• Meet established customer service satisfaction criteria.
• Complete all administrative tasks associated with each call.
• Complete real-time reporting of all calls.
• Ensure control of assets and inventory.
• Report all activity in an accurate and timely manner.
• Understand all Safety policies and guidelines.

Skills

Ability to communicate regarding technical issues with clients

Ability to drive to client locations

Ability to drive long distances, and occasional overnight assignments

Ability to lift and or move various computer equipment up to 50 lbs

Must own a basic repair tool kit

Education

Technical school certification or equivalent

Tools

Basic repair tool kit

Job description

A global leader in technology services is seeking a Dynamic PC Support professional to provide customer support for various client products. This role requires effective communication regarding technical issues and the ability to troubleshoot desktops and laptops. Ideal candidates will have technical school certification or equivalent, along with customer service experience preferred. The position involves driving to client locations and lifting computer equipment. This is an entry-level opportunity offering a chance to grow in a fast-paced environment.