On-Site Desktop & Laptop Support Technician

Worldwide TechServices; Alexandria (LA); On-site; USD 30,000 - 45,000; Full time

Job summary

A global technology services leader is seeking a Dynamic PC Support professional. This role involves troubleshooting a variety of client products, mainly desktops and laptops. Responsibilities include providing customer support, completing service calls, and managing inventory. The ideal candidate should have a technical school certification, relevant experience, and the ability to communicate effectively with clients. Additional skills include the ability to lift computer equipment and maintain a basic repair toolkit. Position located in Alexandria, LA.

Qualifications

• Typically requires technical school certification or equivalent and 0-2 years of relevant experience.
• Previous customer service experience is a plus.

Responsibilities

• Provide customer support for designated equipment.
• Accept and deliver all service calls assigned within established service level agreements.
• Complete all administrative tasks associated with each call as documented.
• Ensure control of assets and inventory through prompt turnaround of parts.
• Report all activity in an accurate and timely manner.

Skills

Ability to communicate regarding technical issues with clients

Ability to drive long distances

Ability to lift and or move various computer equipment up to 50 lbs

Knowledge of relevant software and hardware

Education

Technical school certification or equivalent

Tools

Basic repair tool kit

Job description

A global technology services leader is seeking a Dynamic PC Support professional. This role involves troubleshooting a variety of client products, mainly desktops and laptops. Responsibilities include providing customer support, completing service calls, and managing inventory. The ideal candidate should have a technical school certification, relevant experience, and the ability to communicate effectively with clients. Additional skills include the ability to lift computer equipment and maintain a basic repair toolkit. Position located in Alexandria, LA.