On-Site Desktop & Laptop Support Technician

Worldwide TechServices; Kentwood (MI); On-site; USD 30,000 - 40,000; Full time

Job summary

A global tech services leader based in Michigan is looking for a Dynamic PC Support technician to provide customer support for various equipment and perform troubleshooting activities for desktops and laptops. Successful candidates will have technical school certification and 0-2 years of experience, along with strong communication skills to resolve technical issues. This position may involve driving to client locations and requires the ability to lift computer equipment up to 50 lbs. A valid driver’s license and reliable transportation are essential.

Qualifications

• Typically requires technical school certification or equivalent and 0-2 years of relevant experience.
• Previous customer service experience is a plus.
• Valid Driver’s License and reliable transportation required.

Responsibilities

• Provide customer support for designated equipment.
• Meet customer service satisfaction criteria.
• Complete all administrative tasks associated with each call.

Skills

Technical communication

Client support

Ability to lift equipment (up to 50 lbs)

Driving to client locations

Education

Technical school certification or equivalent

Tools

Basic repair tool kit

Job description

A global tech services leader based in Michigan is looking for a Dynamic PC Support technician to provide customer support for various equipment and perform troubleshooting activities for desktops and laptops. Successful candidates will have technical school certification and 0-2 years of experience, along with strong communication skills to resolve technical issues. This position may involve driving to client locations and requires the ability to lift computer equipment up to 50 lbs. A valid driver’s license and reliable transportation are essential.