Night Front Desk & Member Experience Specialist

ComForCare Home Care (Raleigh, NC); Birmingham (AL); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Free uniforms

Advancement opportunities

Training & development

Employee discounts

Flexible schedule

Dollars for Scholars Program

Health, Dental and Vision Insurance

Short Term Disability Insurance

Accident Insurance

Voluntary Life Insurance

Pet Insurance

HSA

Advancement Opportunities

Job summary

Planet Fitness - PF Baseline Fitness is seeking a Customer Service Representative to join our Birmingham, AL club. You will greet members, handle front desk tasks, and deliver outstanding service to members, prospective members, and guests.

The role emphasizes creating a positive member experience, handling inquiries, tours, sign-ups, cancellations, and maintaining a welcoming, clean club environment.

Qualifications

• Honesty and good work ethic.
• Strong customer service skills.
• Basic computer proficiency.

Responsibilities

• Greet and assist potential members, delivering a positive customer experience.
• Answer phone calls politely and assist with questions or concerns.
• Take information calls and tours; assist with member check-ins, sign-ups, cancellations, amenity usage, and updating accounts.
• Facilitate member services issues and forward to Club Manager or supervisor as needed.
• Help maintain the club neatness and cleanliness.

Skills

Customer service

Communication

Listening

Problem solving

Diplomacy

Basic computer proficiency

Job description

Planet Fitness - PF Baseline Fitness is seeking a Customer Service Representative to join our Birmingham, AL club. You will greet members, handle front desk tasks, and deliver outstanding service to members, prospective members, and guests.

The role emphasizes creating a positive member experience, handling inquiries, tours, sign-ups, cancellations, and maintaining a welcoming, clean club environment.