Member Experience & Front Desk Specialist

ComForCare Home Care (Raleigh, NC); Aurora (CO); On-site; USD 2,066,400 - 2,617,440; Full time

Benefits offered by this job

Free uniforms

Flexible schedule

Opportunity for advancement

Job summary

Planet Fitness - PF Baseline Fitness is seeking a Customer Service Representative to greet guests, manage front desk tasks, and support member experiences. This role emphasizes delivering a superior level of customer service to members, prospective members, and guests.

Responsibilities include answering calls, giving tours, assisting with sign-ups and cancellations, and helping with member services questions while maintaining a clean and welcoming club environment.

Qualifications

• Strong customer service skills.
• Basic computer proficiency.

Responsibilities

• Greet/meet potential members and provide a great customer experience.
• Handle front desk tasks and answer phone calls politely to assist questions.
• Assist in member check-ins, sign-ups, cancellations, and update member information.
• Facilitate member services questions and route to supervisor as needed.
• Maintain cleanliness of the club.

Skills

Customer service

Basic computer skills

Honesty and integrity

Job description

Planet Fitness - PF Baseline Fitness is seeking a Customer Service Representative to greet guests, manage front desk tasks, and support member experiences. This role emphasizes delivering a superior level of customer service to members, prospective members, and guests.

Responsibilities include answering calls, giving tours, assisting with sign-ups and cancellations, and helping with member services questions while maintaining a clean and welcoming club environment.