Night Front Desk & Member Concierge

Planet Fitness; Birmingham (AL); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Free uniforms

Opportunity for advancement

Training & development

Employee discounts

Flexible schedule

Dollars for Scholars Program

Employee Appreciation Program

Free Membership for self and oneFamily

Team Member Support Team

Health, Dental and Vision Insurance

Critical Illness Insurance

Short Term Disability Insurance

Accident Insurance

Voluntary Life Insurance

Pet Insurance

HSA

Advancement Opportunities

Job summary

Planet Fitness is seeking a Customer Service Representative to provide exceptional member experiences and drive new member sales at the Birmingham club. You will greet guests, answer inquiries, conduct tours, and assist with sign-ups and account updates, ensuring a positive, welcoming environment.

The role emphasizes strong communication, problem solving, and teamwork to support member satisfaction and daily club operations.

Qualifications

• Honesty and good work ethic.
• Strong customer service skills.
• Basic computer proficiency.

Responsibilities

• Greet and assist potential members to provide a great customer experience.
• Answer phone calls and handle inquiries; assist with info calls and tours; support sign-ups and member check-ins.
• Facilitate member services inquiries and escalate when needed.
• Maintain the neatness and cleanliness of the club.

Skills

Customer service

Honesty

Communication

Computer literacy

Job description

Planet Fitness is seeking a Customer Service Representative to provide exceptional member experiences and drive new member sales at the Birmingham club. You will greet guests, answer inquiries, conduct tours, and assist with sign-ups and account updates, ensuring a positive, welcoming environment.

The role emphasizes strong communication, problem solving, and teamwork to support member satisfaction and daily club operations.