Member Experience Specialist

Planet Fitness - Baseline Fitness; Birmingham (AL); On-site; USD 17,000 - 22,000; Full time

Job summary

Planet Fitness - Baseline Fitness in Birmingham, AL is seeking a friendly front desk associate to drive new member sales and deliver a positive member experience.

You will greet guests, sign up new members, conduct club tours, handle front desk tasks, answer info calls, and escalate member issues to the Club Manager as needed. This role also involves maintaining a clean, welcoming environment and supporting daily club operations.

Qualifications

• Greet/meet potential members and provide a positive customer experience.
• Handle front desk tasks, information calls and member sign-ups.
• Conduct club tours and assist with account changes when needed.

Responsibilities

• Greet potential members and sign up new members at the front desk.
• Answer information calls and check members in.
• Take members on tours and assist with account changes as needed.
• Maintain neatness/cleanliness of the club and assist with daily operations.

Skills

Customer service

Active listening

Problem solving

Diplomacy

Job description

Planet Fitness - Baseline Fitness in Birmingham, AL is seeking a friendly front desk associate to drive new member sales and deliver a positive member experience.

You will greet guests, sign up new members, conduct club tours, handle front desk tasks, answer info calls, and escalate member issues to the Club Manager as needed. This role also involves maintaining a clean, welcoming environment and supporting daily club operations.