Member Services & Front Desk Specialist

Planet Fitness - Baseline Fitness; Pelham (AL); On-site; USD 17,000 - 22,000; Full time

Job summary

Planet Fitness - Baseline Fitness in Pelham, AL seeks a friendly front desk associate to drive new member sign-ups and deliver a positive member experience. You will greet guests, handle front desk tasks, information calls, and assist with tours.

This role requires strong customer service, basic computer skills, and the ability to lift up to 50 lbs as needed. You will work four 8-hour shifts with daily cleaning and ongoing training to ensure a welcoming, spotless club environment.

Qualifications

• Customer service skills required.
• Basic computer skills required.
• Active listening to customers and coworkers essential.
• Ability to solve problems and escalate when needed.

Responsibilities

• Greet and meet potential members to provide a positive experience.
• Handle front desk tasks, information calls, and member check-ins.
• Sign up new members and conduct tours for potential members.
• Assist with changes to member accounts and direct questions to Club Manager/Assistant Manager.
• Help maintain club cleanliness and support ongoing training and deep cleaning shifts.

Skills

Customer service

Basic computer skills

Active listening

Problem solving

Diplomacy

Job description

Planet Fitness - Baseline Fitness in Pelham, AL seeks a friendly front desk associate to drive new member sign-ups and deliver a positive member experience. You will greet guests, handle front desk tasks, information calls, and assist with tours.

This role requires strong customer service, basic computer skills, and the ability to lift up to 50 lbs as needed. You will work four 8-hour shifts with daily cleaning and ongoing training to ensure a welcoming, spotless club environment.