Member Experience Specialist — Front Desk & Member Sales

Planet Fitness - PF Baseline Fitness; Pelham (AL); On-site; USD 24,000 - 34,000; Full time

Benefits offered by this job

Free Membership for self and oneFamily

Health, Dental and Vision Insurance

Dollars for Scholars Program

Advancement Opportunities

Job summary

Planet Fitness - PF Baseline Fitness is seeking a Customer Service Representative to deliver an exceptional member experience, drive new member sales, and support front desk operations at the Pelham club.

The role emphasizes friendly, professional service, accurate data entry, and effective communication with members, guests, and team members. This position offers full-time and part-time options and non-exempt scheduling.

Qualifications

• Honesty and good work ethic.
• Strong customer service skills.
• Basic computer proficiency.

Responsibilities

• Greet potential members and provide a great customer experience at the front desk.
• Answer phone calls politely and assist with questions or concerns; schedule tours.
• Assist with member check-ins, sign-ups, cancellations, and update member information; support BCM activities.

Skills

Customer service

Communication

Basic computer skills

Job description

Planet Fitness - PF Baseline Fitness is seeking a Customer Service Representative to deliver an exceptional member experience, drive new member sales, and support front desk operations at the Pelham club.

The role emphasizes friendly, professional service, accurate data entry, and effective communication with members, guests, and team members. This position offers full-time and part-time options and non-exempt scheduling.