Member Experience & Front Desk Specialist

ComForCare Home Care (Raleigh, NC); White Bear Lake (MN); On-site; USD 32,000 - 42,000; Full time

Job summary

Planet Fitness - PF Baseline Fitness is seeking a Customer Service Representative to drive new member sales and create a positive member experience. The role focuses on front desk duties, greeting guests, answering questions, and guiding tours to showcase club amenities.

Responsibilities include assisting with sign-ups, check-ins, cancellations, and updating member information, while resolving member issues and maintaining a clean, welcoming environment for members and guests.

Qualifications

• Honesty and good work ethic.
• Strong customer service skills.
• Basic computer proficiency.

Responsibilities

• Greet/meet potential members, providing a great customer experience.
• Handle front desk related tasks.
• Answering phone calls in a polite and friendly manner to assist with questions or concerns.
• Taking info calls and tours
• Assist in member check-ins, sign-ups, cancellations, BCM amenity usage, and updating member account information.
• Facilitate member services issues and questions and forward to Club Manager/Manager in Training/Team Lead as needed.
• Help maintain the neatness/cleanliness of the club.

Skills

Customer service

Communication

Basic computer proficiency

Job description

Planet Fitness - PF Baseline Fitness is seeking a Customer Service Representative to drive new member sales and create a positive member experience. The role focuses on front desk duties, greeting guests, answering questions, and guiding tours to showcase club amenities.

Responsibilities include assisting with sign-ups, check-ins, cancellations, and updating member information, while resolving member issues and maintaining a clean, welcoming environment for members and guests.