Overnight Front Desk & Member Experience Pro

Baseline Fitness; Birmingham (AL); On-site; USD 26,000 - 36,000; Full time

Benefits offered by this job

Free uniforms

Advancement opportunities

Training & development

Employee discounts

Flexible schedule

Health, Dental and Vision Insurance

Critical Illness Insurance

Short Term Disability Insurance

Accident Insurance

Voluntary Life Insurance

Pet Insurance

HSA

Job summary

Planet Fitness - PF Baseline Fitness in Birmingham, AL seeks a Customer Service Representative to drive new member sales and deliver a superior member experience. You will provide friendly service to members, prospective members, and guests, and support front-desk operations.

The role emphasizes greeting guests, answering questions, guiding tours, assisting with sign-ups and cancellations, and maintaining a pristine club environment while upholding the Judgement Free Zone philosophy.

Qualifications

• Honesty and good work ethic.
• Strong customer service skills.
• Basic computer proficiency.

Responsibilities

• Greet and meet potential members, providing a great customer experience.
• Answer phone calls politely and assist with questions or concerns.
• Take information calls and tours; assist in member sign-ups and cancellations.
• Assist in member check-ins and updating member information.
• Maintain the neatness and cleanliness of the club.

Skills

Customer service

Computer skills

Honesty

Job description

Planet Fitness - PF Baseline Fitness in Birmingham, AL seeks a Customer Service Representative to drive new member sales and deliver a superior member experience. You will provide friendly service to members, prospective members, and guests, and support front-desk operations.

The role emphasizes greeting guests, answering questions, guiding tours, assisting with sign-ups and cancellations, and maintaining a pristine club environment while upholding the Judgement Free Zone philosophy.