Night Front Desk & Member Services Associate

Planet Fitness - Baseline Fitness; Moline (IL); On-site; USD 17,000 - 22,000; Full time

Job summary

Planet Fitness - Baseline Fitness is seeking a front desk associate to greet potential members and deliver an outstanding guest experience. You will handle front desk tasks, welcome tours, sign up new members, and assist with account changes.

The role requires strong customer service, active listening, and problem-solving abilities, plus the flexibility to help with club cleanliness and routine trainings. This on-site position offers daily shifts and opportunities to grow within the club.

Qualifications

• Strong customer service skills.
• Active listening to understand customer needs.
• Clear communication and professional conduct.
• Willingness to help and resolve member inquiries.

Responsibilities

• Greet and meet potential members, providing a great customer experience.
• Handle front desk duties: info calls, sign-ups, tours, and account changes.
• Process member sign-ups and sign in guests or new members.
• Provide support for member services issues and escalate to Club Manager when needed.
• Maintain the club’s cleanliness and neatness throughout shifts.

Skills

Customer service

Active listening

Problem solving

Diplomacy

Job description

Planet Fitness - Baseline Fitness is seeking a front desk associate to greet potential members and deliver an outstanding guest experience. You will handle front desk tasks, welcome tours, sign up new members, and assist with account changes.

The role requires strong customer service, active listening, and problem-solving abilities, plus the flexibility to help with club cleanliness and routine trainings. This on-site position offers daily shifts and opportunities to grow within the club.