Member Experience & Front Desk Specialist

Planet Fitness - PF Baseline Fitness; Sioux Falls (SD); On-site; USD 24,000 - 34,000; Full time

Benefits offered by this job

Free Membership for self and one guest

Health, Dental and Vision Insurance

HSA

Advancement Opportunities

Employee Appreciation Program

Job summary

Planet Fitness - PF Baseline Fitness is seeking a Customer Service Representative to greet members, answer questions, process sign-ups, and support daily club operations. You will ensure a positive member experience and help with tours and information requests.

The role involves front desk duties, handling member inquiries, and maintaining a clean, welcoming environment for guests and members alike.

Qualifications

• Basic computer proficiency.
• Strong customer service skills.
• Honesty and good work ethic.

Responsibilities

• Greet and assist potential members with a positive experience.
• Handle front desk tasks and answer calls.
• Assist in member sign-ups, cancellations, and updating records.
• Coordinate tours and information calls; escalate issues as needed.
• Maintain clean and welcoming club environment.

Skills

Customer service

Front desk

Phone communication

Information calls & tours

Membership check-ins

Tools

Basic computer proficiency

Job description

Planet Fitness - PF Baseline Fitness is seeking a Customer Service Representative to greet members, answer questions, process sign-ups, and support daily club operations. You will ensure a positive member experience and help with tours and information requests.

The role involves front desk duties, handling member inquiries, and maintaining a clean, welcoming environment for guests and members alike.