Manager, Professional Services - Remote Leadership & Scale

Brightflag; New York (NY); Hybrid; USD 160,000 - 180,000; Full time

Benefits offered by this job

15 days PTO

8 holidays

5 flexible holidays

401(k) plan with company match

Job summary

Brightflag is seeking a Manager, Professional Services to lead and elevate a growing team of Implementation Managers. You will shape coaching, methodologies, and standards that define onboarding speed and quality for new customers.

You’ll work closely with Sales, Customer Success, App Support, and Product to ensure scalable, high-quality customer experiences. This remote/hybrid role offers leadership impact and growth within a fast-moving AI-powered platform.

Qualifications

• 5+ years with significant people management experience
• Exceptional project management skills
• Strong people management and coaching skills
• Ability to design and implement methodologies and processes at scale
• Stakeholder management and the ability to influence and align cross-functional teams
• Adaptability & resilience — ability to lead a team through change and ambiguity
• Bonus: Technical background

Responsibilities

• Leads and develops a growing team of Implementation Consultants, acting as their primary coach and people manager
• Conducts regular 1:1s, provides ongoing feedback, and owns career planning and development for each team member
• Manages performance with empathy and clarity, ensuring balanced workload distribution across the team
• Tracks and reports on key implementation metrics to monitor team effectiveness
• Oversees adherence to implementation methodology, project management standards, and customer engagement best practices
• Continuously improves implementation processes to drive efficiency, scalability, and customer satisfaction
• Provides strategic input to leadership on scaling the Professional Services function
• Owns onboarding and training for new team members to ensure fast and effective ramp-up
• Acts as an escalation point for implementation-related challenges and blockers
• Maintains and enforces standardized implementation playbooks for consistent customer experiences
• Promotes collaboration and knowledge-sharing within the team
• Supports hiring by participating in interviews and assessing candidate fit
• Partners with Product to deliver structured feedback from the field
• Leads cross-functional initiatives to support operational improvements

Skills

People management

Project management

Stakeholder management

Change management

Process design

Adaptability

Technical background

Job description

Brightflag is seeking a Manager, Professional Services to lead and elevate a growing team of Implementation Managers. You will shape coaching, methodologies, and standards that define onboarding speed and quality for new customers.

You’ll work closely with Sales, Customer Success, App Support, and Product to ensure scalable, high-quality customer experiences. This remote/hybrid role offers leadership impact and growth within a fast-moving AI-powered platform.