Senior Enterprise Implementation Lead - Remote

Brightflag; United States; Remote; USD 130,000 - 160,000; Full time

Benefits offered by this job

Bonus eligibility

401(k) with match

Health insurance

Remote work on West Coast

Paid time off

Job summary

Brightflag is the leading AI-powered legal spend management platform. We’re seeking a Lead Implementation Consultant to own end-to-end implementations for large enterprise customers, configuring the Brightflag platform and driving data migrations.

You will work across Engineering, Product, and Customer Success to deliver implementations that go beyond go-live, laying the foundation for long-term customer health and satisfaction.

Qualifications

• 6+ years hands-on experience in a customer-facing implementation role at a B2B SaaS company.
• Ability to solve complex technical and business problems and communicate requirements effectively with both technical teams and non-technical customer stakeholders.
• Understanding of data ETL, migration tasks, and software/web technologies including SQL, RESTful APIs, and OAuth.
• Excellent project management skills, including expertise in planning and risk management across multiple simultaneous projects.
• Familiarity with waterfall and agile (Scrum) methodologies.
• Proficiency in tools such as Microsoft Office, Smartsheet, and Jira.
• Highly organised and able to manage multiple complex projects simultaneously without dropping the ball.
• Excellent communication skills and comfortable presenting to and influencing both technical and non-technical audiences.
• Analytical approach to requirements gathering and ability to stay structured and thorough in understanding customer needs.
• Curiosity and a problem-solving mindset — this is the most important behavioural trait; must actively seek out information and solutions rather than waiting to be directed.

Responsibilities

• Lead end-to-end implementations for large-scale enterprise customers, ensuring they go live on time and in line with expectations.
• Act as the customer’s trusted guide throughout implementation, building confidence with legal operations leaders, general counsel, and technical stakeholders at every stage.
• Oversee multiple enterprise implementations simultaneously, managing priorities, risks, and escalations against project timelines and plans.
• Partner closely with customers to understand their business and technical requirements and translate them into a clear, well-sequenced implementation plan.
• Configure the Brightflag platform to meet enterprise scale and complexity, including approval workflows, billing guidelines, reporting structures, and security needs.
• Develop and own the data migration strategy for large, complex datasets, coordinating with internal resources for accurate and timely execution.
• Collaborate with Product and Engineering on feature requests and integrations across enterprise tech stacks, including matter management, ERP, and SSO systems.
• Work with the assigned Customer Success Manager to define success for each implementation and set the foundation for a strong long‑term relationship.
• Ensure enterprise needs are fully met during implementation and positioned for continued growth, adoption, and satisfaction.

Skills

Project management

Customer facing

Data migration

SQL

REST APIs

OAuth

Stakeholder communication

Tools

Jira

Smartsheet

Microsoft Office

Job description

Brightflag is the leading AI-powered legal spend management platform. We’re seeking a Lead Implementation Consultant to own end-to-end implementations for large enterprise customers, configuring the Brightflag platform and driving data migrations.

You will work across Engineering, Product, and Customer Success to deliver implementations that go beyond go-live, laying the foundation for long-term customer health and satisfaction.