Remote Lead Implementation Consultant — Enterprise SaaS

Brightflag; California; Remote; USD 130,000 - 160,000; Full time

Benefits offered by this job

15 days PTO

8 holidays

Flexible holidays

401(k) company match

Health insurance

Life insurance

Job summary

Brightflag is seeking a Lead Implementation Consultant on our Professional Services team. This remote role supports US West Coast candidates and emphasizes ownership of end-to-end implementations for large enterprise clients.

You will collaborate with Engineering, Product and Customer Success to ensure go-live and long-term customer health, driving data migration, configuration, and integration efforts across ERP, matter management, and SSO systems.

Qualifications

• 6+ years hands‑on experience in a customer‑facing implementation role at a B2B SaaS company.

Responsibilities

• Lead end-to-end implementations for large-scale enterprise customers with complex structures and high volumes of matters and spend.
• Act as the customer’s trusted guide throughout implementation, building confidence with legal ops leaders, general counsel, and technical stakeholders.
• Oversee multiple enterprise implementations simultaneously, managing priorities, risks, and escalations.
• Partner closely with customers to understand their business and technical requirements and translate them into a clear implementation plan.
• Configure the Brightflag platform to meet enterprise scale and complexity, including workflows, billing guidelines, reporting structures, and security needs.
• Develop and own the data migration strategy for large, complex datasets, coordinating with internal resources for timely execution.
• Collaborate with Product and Engineering on feature requests and integrations across enterprise tech stacks.
• Work with the assigned Customer Success Manager to define success for each implementation and set the foundation for a strong long‑term relationship.
• Ensure enterprise needs are fully met during implementation and positioned for continued growth, adoption, and satisfaction.

Skills

Customer-facing experience

Implementation experience

Project management

Data ETL

SQL

RESTful APIs

OAuth

Waterfall/Agile

Microsoft Office

Smartsheet

Jira

Communication skills

Tools

Jira

Smartsheet

Microsoft Office

Job description

Brightflag is seeking a Lead Implementation Consultant on our Professional Services team. This remote role supports US West Coast candidates and emphasizes ownership of end-to-end implementations for large enterprise clients.

You will collaborate with Engineering, Product and Customer Success to ensure go-live and long-term customer health, driving data migration, configuration, and integration efforts across ERP, matter management, and SSO systems.