Senior Enterprise Implementations Lead (Remote)

Wolters Kluwer; Montpelier (VT); Remote; USD 108,000 - 188,000; Full time

Benefits offered by this job

Bonus

Medical, Dental, Vision plans

401(k) plan with company match

PTO and holidays

Paid parental leave

Job summary

Brightflag is seeking a Lead Implementation Consultant for our Professional Services team. Remote within the US, you will own end-to-end implementations for large legal organisations, driving data migrations and aligning stakeholders across Legal Ops and IT.

You'll collaborate with Engineering and Product to translate requirements into actionable plans, ensuring go-lives on time and building long-term customer health and satisfaction.

Qualifications

• 6+ years hands-on experience in a customer-facing implementation role at a B2B SaaS company.
• Ability to solve complex technical and business problems and communicate requirements effectively with both technical teams and non-technical customer stakeholders.
• Understanding of data ETL, migration tasks, and software/web technologies including SQL, RESTful APIs, and OAuth.
• Excellent project management skills, including expertise in planning and risk management across multiple simultaneous projects.
• Familiarity with waterfall and agile (Scrum) methodologies.
• Proficiency in tools such as Microsoft Office, Smartsheet, and Jira.
• Highly organised and able to manage multiple complex projects simultaneously without dropping the ball.
• Excellent communication skills and comfortable presenting to and influencing both technical and non-technical audiences.
• Analytical approach to requirements gathering and ability to stay structured and thorough in understanding customer needs.
• Curiosity and a problem-solving mindset — this is the most important behavioural trait; must actively seek out information and solutions rather than waiting to be directed.

Responsibilities

• Lead end-to-end implementations for large-scale enterprise customers with complex organizational structures, multi-entity requirements, and high volumes of matters and spend, ensuring they go live on time and in line with expectations.
• Act as the customer's trusted guide throughout implementation, building confidence with legal operations leaders, general counsel, and technical stakeholders at every stage.
• Oversee multiple enterprise implementations simultaneously, managing priorities, risks, and escalations against project timelines and plans.
• Partner closely with customers to understand their business and technical requirements and translate them into a clear, well-sequenced implementation plan.
• Configure the Brightflag platform to meet enterprise scale and complexity, including approval workflows, billing guidelines, reporting structures, and security needs.
• Develop and own the data migration strategy for large, complex datasets, coordinating with internal resources for accurate and timely execution.
• Collaborate with Product and Engineering on feature requests and integrations across enterprise tech stacks, including matter management, ERP, and SSO systems.
• Work with the assigned Customer Success Manager to define success for each implementation and set the foundation for a strong long-term relationship.
• Ensure enterprise needs are fully met during implementation and positioned for continued growth, adoption, and satisfaction.

Skills

Customer-facing

Implementation

Project management

Data migration

SQL

REST APIs

OAuth

Jira

Smartsheet

Microsoft Office

Tools

Jira

Smartsheet

Microsoft Office

SQL

RESTful APIs

OAuth

Job description

Brightflag is seeking a Lead Implementation Consultant for our Professional Services team. Remote within the US, you will own end-to-end implementations for large legal organisations, driving data migrations and aligning stakeholders across Legal Ops and IT.

You'll collaborate with Engineering and Product to translate requirements into actionable plans, ensuring go-lives on time and building long-term customer health and satisfaction.