Junior IT Support Engineer: Onboarding & Automation

stabilityai; United States; Remote; USD 75,000 - 103,000; Full time

Benefits offered by this job

Equity

Benefits

Job summary

stabilityai is seeking a junior IT Support Engineer to provide reliable technical assistance across a globally distributed organization. The role blends day-to-day help desk work with hands-on onboarding, device provisioning, access management, and asset tracking, while exposing you to AI and automation tools in a fast-moving tech environment.

You will support Windows, macOS, and cloud apps, manage onboarding/offboarding, and help test productivity tools, with growth into security and IAM tasks

Qualifications

• Early-career experience in IT support, help desk, desktop support, systems administration, or a related technical role
• Foundational knowledge of macOS and Windows devices, networking fundamentals, and cloud applications
• Familiarity with Google Workspace and device-management platforms such as Kandji, Jamf, or comparable tools
• Basic understanding of SSO, MFA, endpoint security, and SaaS administration concepts
• Strong troubleshooting skills with a willingness to learn new systems
• Clear written and verbal communication skills and a service-oriented approach
• Strong attention to detail with the ability to juggle multiple requests and priorities
• Interest in generative AI, automation, and emerging workplace technologies

Responsibilities

• Deliver responsive technical support to employees for hardware, software, identity, network, and cloud application issues
• Run onboarding and offboarding workflows, including laptop setup, account provisioning, and application access
• Configure, deploy, track, and maintain laptops and other IT equipment while keeping inventory accurate
• Help administer Google Workspace, device-management platforms, and other core workplace systems
• Support identity and access management activities covering SSO, MFA, endpoint security, and SaaS applications
• Troubleshoot problems across macOS and Windows environments, with opportunities to support Linux
• Maintain IT documentation, access records, and the internal knowledge base
• Partner with People, Security, Legal, Finance, and Engineering teams on cross-functional technology needs
• Identify opportunities to streamline support through automation and help test emerging productivity tools

Skills

macOS familiarity

Windows familiarity

Troubleshooting

Cloud applications

Tools

Google Workspace

Kandji

Jamf

Okta

Slack

Zoom

Atlassian

GitHub

Job description

stabilityai is seeking a junior IT Support Engineer to provide reliable technical assistance across a globally distributed organization. The role blends day-to-day help desk work with hands-on onboarding, device provisioning, access management, and asset tracking, while exposing you to AI and automation tools in a fast-moving tech environment.

You will support Windows, macOS, and cloud apps, manage onboarding/offboarding, and help test productivity tools, with growth into security and IAM tasks