Onsite IT Support Engineer - AI & Automation

PubMatic; Redwood City (CA); On-site; USD 110,000 - 145,000; Full time

Benefits offered by this job

Healthcare

Dental and vision insurance

Commuter benefits

Unlimited DTO

Catered lunches

Job summary

PubMatic is seeking a technically sharp IT Support Engineer for our Redwood City office. This on-site role will be the primary IT presence, driving AI-driven support, automation, and streamlined workflows to scale across global teams.

You will troubleshoot MacOS/Windows devices, manage Okta identities and SSO, support Slack and Microsoft 365, and handle networking/AV before large meetings or events. Collaboration and automation are key.

Qualifications

• Proven IT support in mixed MacOS/Windows environments.
• Hands-on Okta administration including SSO app setup.
• Experience with Slack administration and Microsoft 365 services.

Responsibilities

• Provide hands-on technical support for MacOS and Windows devices.
• Own device lifecycle: procurement, setup, deployment, asset tracking, decommission.
• Administer Okta and configure SSO applications; build Okta Workflows for automation.
• Manage Slack and Microsoft 365 services (Exchange Online, SharePoint, OneDrive).
• Maintain on-prem Active Directory and network gear (Meraki, FortiGate).
• Lead Zoom Rooms setup, licensing, and troubleshooting; support meeting spaces.

Skills

MacOS/Windows support

Okta admin

SSO setup

MDM management

MS 365 admin

Active Directory

Slack admin

Zoom Rooms admin

AI automation

Automation scripting

Tools

Cisco Meraki

FortiGate

JumpCloud

Okta Workflows

PowerShell

Python

Zsh

Job description

PubMatic is seeking a technically sharp IT Support Engineer for our Redwood City office. This on-site role will be the primary IT presence, driving AI-driven support, automation, and streamlined workflows to scale across global teams.

You will troubleshoot MacOS/Windows devices, manage Okta identities and SSO, support Slack and Microsoft 365, and handle networking/AV before large meetings or events. Collaboration and automation are key.