IT & Operations Engineer - Hybrid, Scale & Automate IT

The Consensus; New York (NY); Hybrid; USD 90,000 - 130,000; Full time

Benefits offered by this job

Equity

Medical insurance

Flexible PTO

Parental leave

401(k) plan

Learning opportunities

Job summary

Baseten in NYC is seeking an IT Support / Operations Engineer to bring our internal tech support in-house and support a fast-growing AI platform. This role blends hardware and software troubleshooting, user lifecycle management, and maintaining office IT infrastructure from Mac to Windows.

You will be the primary contact for daily technical issues, shape onboarding, manage devices, and help automate workflows as the company scales.

Qualifications

• 4+ years of IT support and administration experience in a high-growth or fast-paced environment.
• Strong working knowledge of Google Workspace, MDM platforms (Kandji), IdM/SSO solutions (Okta), and video conferencing tools.
• Proven experience administering macOS at scale, with solid working knowledge of Windows environments.
• Hands-on experience with automation tools and a track record of streamlining IT processes and workflows.
• Excellent communication skills with a genuine passion for delivering great support experiences.
• Strong organizational skills with the ability to manage multiple priorities in a fast-paced, ambiguous environment.

Responsibilities

• Serve as the escalation point for day-to-day technical support, diagnosing and resolving hardware and software issues across Mac and Windows fleet.
• Manage user lifecycle administration including provisioning, deprovisioning, and access management across all systems and services.
• Own the IT onboarding experience for new employees — from laptop setup and account configuration to a smooth first-day experience.
• Maintain and improve office IT infrastructure to ensure a reliable, high-performing environment for all employees.
• Build and maintain a knowledge base of self-serve resources to reduce ticket volume and empower users.
• Manage IT asset procurement, inventory tracking, and vendor relationships.
• Assist with new office buildouts and contribute to broader workplace IT planning as we scale.
• Identify opportunities to automate workflows and eliminate inefficiencies across IT operations.

Skills

Communication

Organization

Problem solving

Customer support mindset

Tools

Google Workspace

Kandji MDM

Okta IdP/SSO

Video conferencing tools

Job description

Baseten in NYC is seeking an IT Support / Operations Engineer to bring our internal tech support in-house and support a fast-growing AI platform. This role blends hardware and software troubleshooting, user lifecycle management, and maintaining office IT infrastructure from Mac to Windows.

You will be the primary contact for daily technical issues, shape onboarding, manage devices, and help automate workflows as the company scales.