Remote IT Support Engineer: Onboarding & Automation

Stability AI; United States; Remote; USD 60,000 - 90,000; Full time

Job summary

Stability AI is seeking an IT Support Engineer to provide responsive, reliable technical support across our globally distributed organization. You will own day-to-day support requests and core IT processes, including onboarding, device provisioning, access management, endpoint administration, and asset tracking.

You will work independently to resolve technical issues, improve IT operations, and ensure employees have secure, reliable tools, with exposure to emerging technologies such as

Qualifications

• Strong IT fundamentals and service mindset.
• Experience supporting a globally distributed or remote workforce (nice to have).
• Experience with IAM, single sign-on, MFA is a plus.
• Comfort with macOS and Windows; willingness to support Linux when needed.

Responsibilities

• Provide timely technical support across hardware, software, identity, network, and cloud application issues.
• Own employee onboarding and offboarding, including device setup and account provisioning.
• Configure, deploy, secure, track, and maintain laptops and other IT equipment.
• Administer Okta, Google Workspace, Iru / Kandji, and other core workplace systems.
• Support access reviews, compliance initiatives, and incident-response activities.
• Identify and implement improvements to IT workflows and employee experience.

Job description

Stability AI is seeking an IT Support Engineer to provide responsive, reliable technical support across our globally distributed organization. You will own day-to-day support requests and core IT processes, including onboarding, device provisioning, access management, endpoint administration, and asset tracking.

You will work independently to resolve technical issues, improve IT operations, and ensure employees have secure, reliable tools, with exposure to emerging technologies such as