Junior IT Support Engineer

stabilityai; United States; Remote; USD 75,000 - 103,000; Full time

Benefits offered by this job

Equity

Benefits

Job summary

stabilityai is seeking a junior IT Support Engineer to provide reliable technical assistance across a globally distributed organization. The role blends day-to-day help desk work with hands-on onboarding, device provisioning, access management, and asset tracking, while exposing you to AI and automation tools in a fast-moving tech environment.

You will support Windows, macOS, and cloud apps, manage onboarding/offboarding, and help test productivity tools, with growth into security and IAM tasks

Qualifications

• Early-career experience in IT support, help desk, desktop support, systems administration, or a related technical role
• Foundational knowledge of macOS and Windows devices, networking fundamentals, and cloud applications
• Familiarity with Google Workspace and device-management platforms such as Kandji, Jamf, or comparable tools
• Basic understanding of SSO, MFA, endpoint security, and SaaS administration concepts
• Strong troubleshooting skills with a willingness to learn new systems
• Clear written and verbal communication skills and a service-oriented approach
• Strong attention to detail with the ability to juggle multiple requests and priorities
• Interest in generative AI, automation, and emerging workplace technologies

Responsibilities

• Deliver responsive technical support to employees for hardware, software, identity, network, and cloud application issues
• Run onboarding and offboarding workflows, including laptop setup, account provisioning, and application access
• Configure, deploy, track, and maintain laptops and other IT equipment while keeping inventory accurate
• Help administer Google Workspace, device-management platforms, and other core workplace systems
• Support identity and access management activities covering SSO, MFA, endpoint security, and SaaS applications
• Troubleshoot problems across macOS and Windows environments, with opportunities to support Linux
• Maintain IT documentation, access records, and the internal knowledge base
• Partner with People, Security, Legal, Finance, and Engineering teams on cross-functional technology needs
• Identify opportunities to streamline support through automation and help test emerging productivity tools

Skills

macOS familiarity

Windows familiarity

Troubleshooting

Cloud applications

Tools

Google Workspace

Kandji

Jamf

Okta

Slack

Zoom

Atlassian

GitHub

Job description

Role overview

A junior IT Support Engineer position delivering reliable technical assistance across a globally distributed organization. The role blends day-to-day help desk work with hands-on involvement in employee onboarding, device provisioning, access management, and asset tracking, while offering exposure to emerging AI and automation tooling within a fast-moving technical environment.

Responsibilities

• Deliver responsive technical support to employees for hardware, software, identity, network, and cloud application issues
• Run onboarding and offboarding workflows, including laptop setup, account provisioning, and application access
• Configure, deploy, track, and maintain laptops and other IT equipment while keeping inventory accurate
• Help administer Google Workspace, device management platforms, and other core workplace systems
• Support identity and access management activities covering SSO, MFA, endpoint security, and SaaS applications
• Troubleshoot problems across macOS and Windows environments, with opportunities to support Linux
• Maintain IT documentation, access records, and the internal knowledge base
• Partner with People, Security, Legal, Finance, and Engineering teams on cross-functional technology needs
• Identify opportunities to streamline support through automation and help test emerging productivity tools

Requirements

• Early-career experience in IT support, help desk, desktop support, systems administration, or a related technical role
• Foundational knowledge of macOS and Windows devices, networking fundamentals, and cloud applications
• Familiarity with Google Workspace and device-management platforms such as Kandji, Jamf, or comparable tools
• Basic understanding of SSO, MFA, endpoint security, and SaaS administration concepts
• Strong troubleshooting skills paired with a willingness to learn new systems
• Clear written and verbal communication skills and a service-oriented, patient approach
• Strong attention to detail with the ability to juggle multiple concurrent requests and priorities
• Interest in generative AI, automation, and emerging workplace technologies

Nice to have

• Experience supporting remote or globally distributed teams
• Familiarity with tools such as Okta, Slack, Zoom, Atlassian, and GitHub
• Exposure to Linux, AWS, or Google Cloud environments
• Basic scripting ability in Python, JavaScript, or comparable languages
• Familiarity with IT ticketing systems, asset-management platforms, or knowledge bases
• Exposure to SOC 2, ISO 27001, access reviews, or other compliance activities

Benefits and work setup

• Annual compensation in the range of $75,000 to $103,000, plus equity and benefits, with the final offer depending on experience and hire level
• Equal opportunity employer with policies prohibiting discrimination on the basis of race, religion, national origin, gender, sexual orientation, age, veteran status, disability, or other protected status