Hybrid Remote SQL Support Specialist - Tech Troubleshooter

Relativity; Indianapolis (IN); Hybrid; USD 54,000 - 80,000; Full time

Job summary

Relativity is seeking a Technical Support Specialist to provide product-focused technical assistance to a mix of technical and non-technical customers. You will diagnose, troubleshoot, and repair complex software and networked systems, with frequent phone and email interactions.

The role requires SQL, server knowledge, and a commitment to excellent customer service. The position is hybrid/remote with standard Monday–Friday hours and a 9-hour CST shift.

Qualifications

• Experience providing customer support to technical and non-technical users.
• Ability to diagnose, troubleshoot, and resolve complex software issues.
• Strong SQL and Windows platform experience.
• Willingness to travel up to 10%.

Responsibilities

• Run basic SQL queries using SQL tools.
• Respond to client questions and requests daily.
• Develop expertise in Relativity products and share knowledge with customers.
• Collaborate with senior team members to resolve incidents.
• Maintain accurate records in Salesforce.
• Monitor and update tickets in a timely fashion.

Skills

Customer support

Client focus

Phone support

Troubleshooting

SQL experience

Travel 10%

Tools

SQL tools

Job description

Relativity is seeking a Technical Support Specialist to provide product-focused technical assistance to a mix of technical and non-technical customers. You will diagnose, troubleshoot, and repair complex software and networked systems, with frequent phone and email interactions.

The role requires SQL, server knowledge, and a commitment to excellent customer service. The position is hybrid/remote with standard Monday–Friday hours and a 9-hour CST shift.