Hybrid Tech Support Engineer - SQL & Apps

Relativity; Indiana (PA); Hybrid; USD 54,000 - 80,000; Full time

Job summary

Relativity is seeking a Technical Support Specialist to diagnose, troubleshoot, repair, and debug complex software and networked systems for a diverse client base. You will handle tickets, maintain records in Salesforce, and work within a product vertical with a manager of Customer Support guiding priorities.

The role requires U.S. citizenship and obtaining a Public Trust clearance; work is hybrid/remote with specific shifts in Central US time and potential on-call duties.

Qualifications

• Experience in customer support with phone and email.
• Ability to troubleshoot complex issues.
• SQL and Windows platform experience.
• Willing to travel ~10%.

Responsibilities

• Create, resolve, and maintain tickets within a product vertical.
• Document activities in Salesforce and respond to clients within SLAs.
• Respond to client questions and problems daily.
• Escalate tickets to other teams when needed.
• Maintain accurate records of activities and interactions.

Skills

Customer support

SQL

Windows

Travel

Salesforce

Tools

Salesforce

Job description

Relativity is seeking a Technical Support Specialist to diagnose, troubleshoot, repair, and debug complex software and networked systems for a diverse client base. You will handle tickets, maintain records in Salesforce, and work within a product vertical with a manager of Customer Support guiding priorities.

The role requires U.S. citizenship and obtaining a Public Trust clearance; work is hybrid/remote with specific shifts in Central US time and potential on-call duties.