Hybrid Remote Tech Support Specialist (SQL & Apps)

Relativity; Boise (ID); Hybrid; USD 54,000 - 80,000; Full time

Job summary

Relativity is seeking a Technical Support Specialist to diagnose, troubleshoot, and resolve complex software issues for a mix of technical and non-technical customers. You will handle tickets in Salesforce, communicate via phone and email, and grow product and SQL expertise.

This hybrid/remote role requires US citizenship and the ability to obtain a Public Trust clearance; work hours are 7am–7pm CST, with on-call possibilities. Travel up to 10% may be required.

Qualifications

• Experience providing technical support to customers.
• Strong SQL and Windows knowledge.
• Ability to track and manage tickets in Salesforce.
• U.S. citizenship and ability to obtain Public Trust clearance.

Responsibilities

• Use SQL applications and tools to run basic SQL queries.
• Respond to client questions, problems, and work requests daily.
• Develop expertise in Relativity products and share knowledge with customers.
• Partner with senior team members to troubleshoot and resolve incidents.
• Maintain accurate records of activities and interactions.

Skills

Customer support

Client-focused

Phone & email support

Troubleshooting

SQL

Windows

Travel 10%

Tools

Salesforce

Job description

Relativity is seeking a Technical Support Specialist to diagnose, troubleshoot, and resolve complex software issues for a mix of technical and non-technical customers. You will handle tickets in Salesforce, communicate via phone and email, and grow product and SQL expertise.

This hybrid/remote role requires US citizenship and the ability to obtain a Public Trust clearance; work hours are 7am–7pm CST, with on-call possibilities. Travel up to 10% may be required.