Hybrid/Remote Technical Support Specialist — SQL & Apps Expert

Relativity; Charleston (WV); Hybrid; USD 54,000 - 80,000; Full time

Job summary

Relativity is seeking a Technical Support Specialist to provide technical assistance for our product vertical to a mix of technical and non-technical customers. You will diagnose, troubleshoot, and repair issues, and manage tickets in Salesforce while communicating with clients by phone and email.

The role requires US citizenship and ability to obtain Public Trust clearance. Working hours are Monday–Friday, with a 9-hour shift within 7am–7pm Central Time, and hybrid/remote arrangements.

Qualifications

• Experience delivering technical support to a mix of customers.
• Proficient with SQL and Windows platforms.
• Strong documentation and ticketing record keeping in Salesforce.
• Ability to work within strict service level agreements.
• Eligibility for US Public Trust clearance.

Responsibilities

• Diagnose, troubleshoot, repair and debug software and networked systems.
• Create, resolve, and maintain support tickets in Salesforce.
• Respond to client questions and requests via phone and email.
• Collaborate with senior team members to escalate incidents as needed.
• Maintain knowledge of Relativity products and services.

Skills

Customer support experience

Client-focused

Phone & email support

Troubleshooting complex issues

SQL and Windows experience

Travel 10%

Job description

Relativity is seeking a Technical Support Specialist to provide technical assistance for our product vertical to a mix of technical and non-technical customers. You will diagnose, troubleshoot, and repair issues, and manage tickets in Salesforce while communicating with clients by phone and email.

The role requires US citizenship and ability to obtain Public Trust clearance. Working hours are Monday–Friday, with a 9-hour shift within 7am–7pm Central Time, and hybrid/remote arrangements.