Hotel Operations Leader: Guest Service, Staffing & Budgets

LBA Hospitality; Nashville (TN); On-site; USD 50,000 - 55,000; Full time

Benefits offered by this job

Quarterly bonus

Insurance

PTO & holidays

401k with Employer Match

DailyPay

Hotel discounts

Job summary

LBA Hospitality in Nashville seeks a Hotel Operations Manager to support the General Manager in leading day-to-day hotel operations and delivering exceptional guest service. You will develop associates, maintain brand standards, and drive financial performance across key areas including Front Office, Housekeeping, Maintenance, and Food & Beverage.

The role is full-time and salaried, with benefits and opportunities to influence hotel-wide outcomes within a respected brand.

Qualifications

• 3+ years of hotel industry experience.
• 3+ years supervising at least 10 associates.
• Hyatt, Hilton or Marriott experience preferred.
• High school diploma or equivalent; bachelor's degree preferred.
• Strong leadership, communication, financial analysis, problem-solving, and organizational skills.
• Proficiency in Microsoft Office.

Responsibilities

• Lead, coach, train, and develop hotel associates.
• Ensure exceptional guest service and resolve concerns promptly.
• Oversee hiring, onboarding, training, scheduling, and payroll.
• Support the GM with budgets, expenses, financial objectives, and cost controls.
• Maintain company, brand, safety, cleanliness, and operational standards.
• Inspect guestrooms, public areas, and hotel grounds.
• Coordinate communication across departments.
• Oversee inventory, ordering, equipment maintenance, and administrative processes.

Skills

Leadership

Communication

Financial analysis

Problem solving

Organizational skills

Education

High school diploma or equivalent

Bachelor's degree preferred

Tools

Microsoft Office

Job description

LBA Hospitality in Nashville seeks a Hotel Operations Manager to support the General Manager in leading day-to-day hotel operations and delivering exceptional guest service. You will develop associates, maintain brand standards, and drive financial performance across key areas including Front Office, Housekeeping, Maintenance, and Food & Beverage.

The role is full-time and salaried, with benefits and opportunities to influence hotel-wide outcomes within a respected brand.