Hotel Operations Leader — Guest Experience

Courtyard by Marriott; Nashville (TN); On-site; USD 55,000 - 71,000; Full time

Benefits offered by this job

Bonus Eligible

Job summary

Courtyard by Marriott Nashville is seeking a management-level leader to support operations across hotel departments, including Front Office, Business Center, Recreation/Health Club, Housekeeping, Food & Beverage, and Engineering/Maintenance, while managing staff.

The role aims to continually improve guest and employee satisfaction and maximize the department's financial performance, ensuring standards are followed and leading the team to meet or exceed property goals.

Qualifications

• High school diploma or GED with 4 years experience in guest services/front desk/housekeeping or related area.
• 2-year degree in Hotel/Restaurant Management, Hospitality, Business Administration, or related major with 2 years experience in guest services/front desk/housekeeping or related area.

Responsibilities

• Supports successful execution of operations across hotel departments (Front Office, Business Center, Recreation/Health Club, Housekeeping, Food & Beverage/Culinary, Engineering/Maintenance) and manages staff.
• Strives to improve guest and employee satisfaction and maximize department financial performance.
• Ensures standards and procedures are followed and leads teams to meet or exceed property goals.
• Performs hourly job functions as needed.

Education

High school diploma or GED; 4 years experience in the guest services, front desk, housekeeping, or related professional area.

2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the guest services, front desk, housekeeping, or related professional area.

Job description

Courtyard by Marriott Nashville is seeking a management-level leader to support operations across hotel departments, including Front Office, Business Center, Recreation/Health Club, Housekeeping, Food & Beverage, and Engineering/Maintenance, while managing staff.

The role aims to continually improve guest and employee satisfaction and maximize the department's financial performance, ensuring standards are followed and leading the team to meet or exceed property goals.