Assistant Front Office Leader: Guest Service & Ops

Appone; Nashville (TN); On-site; USD 52,000 - 75,000; Full time

Benefits offered by this job

Medical, Dental, Vision (HSA available

Company-paid disability & life保险

Employee Assistance Program

401(k) with match

Job summary

HM Alpha Hotels & Resorts seeks an Assistant Front Office Manager at Grand Hyatt Nashville to lead front desk operations and guest services. This role focuses on staffing, training, and maintaining service quality while driving revenue through effective room management and budgeting processes.

The position requires at least 2 years in front desk operations, plus a minimum of 1 year in night audit or supervisory roles.

Qualifications

• Minimum 2 years of experience in front desk operations
• At least 1 year of night audit or supervisory experience
• Experience in budgeting, forecasting, and labor management

Responsibilities

• Lead and supervise the Front Desk and related guest service departments, including hiring, training, evaluating, and developing team members.
• Manage departmental scheduling and payroll in alignment with labor standards and forecasted occupancy.
• Ensure adherence to guest service quality standards and actively resolve guest concerns to maintain strong satisfaction scores.
• Drive profitability by aligning financial and operational strategies with hotel objectives and participating in annual budgeting processes.
• Oversee reservations and room management to maximize occupancy and average daily rate through effective selling techniques.
• Maintain and enforce procedures for credit control, financial transaction handling, and guest security.
• Support cross-departmental collaboration to enhance guest experience and overall hotel performance.
• Other duties as assigned.

Skills

Front Office Operations

Leadership & Training

Budgeting & Forecasting

Staff Scheduling

Guest Satisfaction

Education

Bachelor's degree in Management

Bachelor's degree in Hotel Administration

Equivalent combinations of education and relevant experience

Job description

HM Alpha Hotels & Resorts seeks an Assistant Front Office Manager at Grand Hyatt Nashville to lead front desk operations and guest services. This role focuses on staffing, training, and maintaining service quality while driving revenue through effective room management and budgeting processes.

The position requires at least 2 years in front desk operations, plus a minimum of 1 year in night audit or supervisory roles.