Operations Manager

HYATT PLACE - NASHVILLE/GREEN HILLS; Green Hills (TN); On-site; USD 85,000 - 110,000; Full time

Benefits offered by this job

Quarterly bonus program

Insurance

PTO and holidays

401k with Employer Match

DailyPay option

Hotel discounts

Job summary

HYATT PLACE - NASHVILLE/GREEN HILLS is seeking an Hotel Operations Manager to support the General Manager in leading day-to-day hotel operations, deliver guest service excellence, develop associates, and drive financial performance.

This full-time, salaried role oversees Front Office, Housekeeping, Maintenance and Food & Beverage, with responsibilities to hire, train, schedule, manage payroll, and control costs while maintaining brand standards.

Qualifications

• 3+ years of hotel industry experience.
• 3+ years supervising at least 10 associates.
• Strong leadership, communication, financial analysis, problem-solving, and organizational skills.

Responsibilities

• Lead, coach, train, and develop hotel associates.
• Ensure exceptional guest service and resolve concerns promptly.
• Oversee hiring, onboarding, training, scheduling, and payroll.
• Support the GM with budgets, expenses, financial objectives, and cost controls.
• Maintain company, brand, safety, cleanliness, and operational standards.
• Inspect guestrooms, public areas, and hotel grounds.
• Coordinate communication across departments.
• Oversee inventory, ordering, equipment maintenance, and administrative processes.

Skills

Leadership

Communication

Financial analysis

Problem-solving

Organizational skills

Education

High school diploma or equivalent

Bachelor’s degree preferred

Tools

Microsoft Office

Job description

Description

LBA Hospitality is hiring! Benefits available for this leadership position include: a quarterly bonus program, insurance, paid time off (PTO and holidays), 401k with Employer Match, Option to be paid daily with DailyPay, competitive wages, hotel discounts, and so much more!

The Hotel Operations Manager supports the General Manager in leading day-to-day hotel operations while delivering excellent guest service, developing associates, maintaining brand standards, and driving financial performance. This full-time, salaried leadership role oversees key areas including Front Office, Housekeeping, Maintenance, and Food & Beverage.

Key Responsibilities

• Lead, coach, train, and develop hotel associates
• Ensure exceptional guest service and resolve concerns promptly
• Oversee hiring, onboarding, training, scheduling, and payroll
• Support the GM with budgets, expenses, financial objectives, and cost controls
• Maintain company, brand, safety, cleanliness, and operational standards
• Inspect guestrooms, public areas, and hotel grounds
• Coordinate communication across departments
• Oversee inventory, ordering, equipment maintenance, and administrative processes

Requirements

Qualifications

• 3+ years of hotel industry experience
• 3+ years supervising at least 10 associates
• Hyatt, Hilton or Marriott experience preferred
• High school diploma or equivalent; bachelor’s degree preferred
• Strong leadership, communication, financial analysis, problem-solving, and organizational skills
• Proficiency in Microsoft Office

Schedule & Requirements

• On-site position requiring flexibility to work nights, weekends, and varying shifts.
• Periodic overnight travel may be required.
• Must be able to lift/carry up to 30 lbs. and push/pull up to 60 lbs.