Hotel General Manager: Lead Operations & Guest Experience

LivSmart Studios Augusta, GA; Westwood (GA); On-site; USD 70,000 - 110,000; Full time

Benefits offered by this job

Quarterly bonus

Insurance

PTO & holidays

401k with Employer Match

DailyPay option

Hotel discounts

Job summary

LBA Hospitality in the United States is seeking a General Manager to provide leadership across Front Office, Housekeeping, Maintenance, and Food & Beverage. The role focuses on delivering outstanding guest experiences, driving financial results, and upholding brand standards.

The position requires hands-on management, a strong team development mindset, and the ability to oversee budgets and operational controls while maintaining service excellence.

Qualifications

• High school diploma or equivalent required; bachelor’s degree preferred.
• 3+ years of hotel management experience with budget responsibility.
• 5+ years of experience supervising 15+ associates.
• Hilton or Marriott experience preferred.
• Strong leadership, communication, financial analysis, and organizational skills.

Responsibilities

• Lead day-to-day hotel operations and ensure exceptional guest service.
• Recruit, hire, train, coach, and develop hotel associates.
• Maintain appropriate staffing levels and promote a positive, accountable workplace culture.
• Develop and execute financial objectives while managing budgets, expenses, payroll, and operational controls.
• Monitor hotel performance and identify opportunities to improve revenue and profitability.
• Ensure compliance with company policies, brand standards, government regulations, and safety requirements.
• Inspect guest rooms, public areas, and hotel grounds for cleanliness, safety, and appearance.
• Ensure equipment and property maintenance issues are addressed promptly.
• Oversee scheduling, payroll, inventory, purchasing, and other administrative functions.
• Resolve escalated guest concerns professionally.
• Maintain positive community and business relationships.
• Perform other duties as assigned.

Skills

Leadership

Communication skills

Financial analysis

Organizational skills

Staff development

Microsoft Office

Excel

Word

Outlook

Education

High school diploma or equivalent

Bachelor's degree preferred

Tools

Microsoft Office

Excel

Word

Outlook

Job description

LBA Hospitality in the United States is seeking a General Manager to provide leadership across Front Office, Housekeeping, Maintenance, and Food & Beverage. The role focuses on delivering outstanding guest experiences, driving financial results, and upholding brand standards.

The position requires hands-on management, a strong team development mindset, and the ability to oversee budgets and operational controls while maintaining service excellence.