Help Desk Support 3

360 IT Professionals; Coralville (IA); On-site; USD 45,000 - 65,000; Full time

Job summary

A dynamic IT solutions provider is seeking an IT Customer Support Analyst located in Coralville, Iowa. The role involves providing telephone-based support to users for computer and application issues, requiring 3 to 5 years of relevant experience. Candidates should possess a 4-year college degree or equivalent experience. The position demands a professional demeanor along with strong attention to detail in a high call volume environment. Work hours are Monday through Friday from 7:00 a.m. to 4:00 p.m.

Qualifications

• 3 to 5 years field experience in IT support.
• Professional demeanor is required.
• Ability to work in high call volume settings.

Responsibilities

• Provide direct support and training to users.
• Assist customers with computer and application support issues.
• Create work orders for phone calls handled.

Skills

Customer service

Technical support

Attention to detail

Team building

Education

4 year college degree or equivalent education

Job description

360 IT Professionals is a Software Development Company based in Fremont, California that offers complete technology services in Mobile development, Web development, Cloud computing and IT staffing. Merging Information Technology skills in all its services and operations, the company caters to its globally positioned clients by providing dynamic feasible IT solutions. 360 IT Professionals work along with its clients to deliver high-performance results, based exclusively on the one of a kind requirement.

Our services are vast and we produce software and web products. We specialize in Mobile development, i.e. iPhone and Android apps. We use Objective-C and Swift programming languages to create native applications for iPhone, whereas we use Android Code to develop native applications for Android devices. To create applications that work on cross-platforms, we use a number of frameworks such as Titanium, PhoneGap and Jquery mobile.

Furthermore, we build web products and offer services such as web designing, layouts, responsive designing, graphic designing, web application development using frameworks based on model view controller architecture and content management system. Our services also extend to the domain of Cloud Computing, where we provide Salesforce CRM to effectively manage one’s business and ease out all the operations by giving an easy platform. Apart from this, we also provide IT Staffing services that can help your organization to a great extent as you can hire highly skilled personnel’s through us.

We make sure that we deliver performance-driven products that are optimally developed as per your organization’s needs. Take a shot at us for your IT requirements and experience a radical change.

Job Description

Provide direct support, consultation, guidance and training to users and identify technical solutions. Support daily operations and assist with technology planning in an effort to maximize user and organizational effectiveness.

Note: In-Person Interview Only. No Web-cam, No Exceptions.

Health Care Information Systems has an opening for an IT Customer Support Analyst. Scheduled shift will be first shift, 7:00 a.m. – 4:00 p.m., Monday through Friday for a 40 hour week. Duties include assisting customers by phone with computer, application, and network support issues and creating a work order for each phone call handled.

Work will be performed in a structured Help Desk setting. The IT Support Analyst position acts as the front-line customer contact point for Health Care Information Systems. The position provides basic customer service and support for UI Health Care computer users and machines in a high call volume center.

The position requires a professional demeanor, close attention to detail, strong team building skills and the ability to tolerate high intensity working conditions. The ability to make quick decisions based on professional judgment and written procedures is essential.

HDS3

3 to 5 years field experience and preferred education: 4 year college degree in field of specialty or equivalent education and experience combined.