Help Desk Analyst – IT Support & Network Ops

360 IT Professionals; Pennsylvania; On-site; USD 45,000 - 60,000; Full time

Job summary

A tech service company located in Pennsylvania is seeking a Help Desk Analyst 2 with 3 to 5 years of field experience. The role involves troubleshooting automation problems, managing network systems, and providing technical support to users. Key responsibilities include performing systems administration, configuring PCs, and assisting with vendor communication. The ideal candidate should have strong troubleshooting skills and be capable of working independently to support various departments. Competitive salary and opportunities for professional development are offered.

Qualifications

• 3 to 5 years field experience in IT support.
• Ability to troubleshoot automation problems effectively.
• Knowledge of security protocols and user support protocols.

Responsibilities

• Troubleshoot automation problems and provide technical assistance.
• Manage procurement, security, and user support duties.
• Perform PC configuration and network setups as required.

Skills

Troubleshooting skills

Systems administration

Technical assistance

Network support

Inventory management

Tools

SAP

SCSC

Various operating systems

Job description

A tech service company located in Pennsylvania is seeking a Help Desk Analyst 2 with 3 to 5 years of field experience. The role involves troubleshooting automation problems, managing network systems, and providing technical support to users. Key responsibilities include performing systems administration, configuring PCs, and assisting with vendor communication. The ideal candidate should have strong troubleshooting skills and be capable of working independently to support various departments. Competitive salary and opportunities for professional development are offered.