Service desk

SmartRecruiters, Inc.; Coralville (IA); On-site; USD 40,000 - 60,000; Full time

Job summary

vTech is seeking an IT Customer Support Analyst for Health Care Information Systems. The role is 40 hours weekly, 7:00 a.m. – 4:00 p.m., Monday–Friday, handling phone support and logging work orders.

The candidate should hold a Bachelor's degree in CS/MIS or related field, with 6–12 months in a high-volume help desk, strong communication skills, and the ability to work independently in a fast-paced environment.

Qualifications

• Bachelor's degree in Computer Science, MIS, or IT-related field or equivalent combination of education and experience.
• 6 months to 1 year of work experience in a high volume Help Desk, Call Center, or other Customer Service environment.
• Experience troubleshooting problems with Windows 7 and Microsoft Office 2010 Suite.
• Excellent verbal and written communication skills
• Strong problem solving skills and the ability to quickly learn new software.
• Proven ability to work independently with a strong focus on customer service.

Responsibilities

• Assist customers by phone with computer, application, and network support issues and create a work order for each call.
• Work in a structured Help Desk setting as the front-line contact for Health Care Information Systems.
• Provide basic customer service and support for UI Health Care computer users and machines in a high call volume center.
• Maintain professional demeanor, attention to detail, and ability to handle high intensity working conditions.

Skills

Verbal communication

Written communication

Customer service

Problem solving

Independent work

Teamwork

Education

Bachelor's degree in Computer Science or IT-related field

Tools

Windows 7

Microsoft Office 2010

Job description

vTech can help you avoid the daunting task of writing and posting job offers, shifting through resumes and laboring through the lengthy interview process. Our Staffing solutions will allow you to elude those tasks and place topnotch, high-caliber professionals in the position you need to fill.
We use our expertise, knowledge, and global resources to deliver top-quality candidates and tailor our IT and Non-IT recruitment services to your needs. This allows us to deliver the required results in a timely manner that meets your schedule at a substantially reduced cost.
We pride ourselves for having one of the fastest growth rate and also the lowest turnover rates in the industry just 2.5 percent annually. We focus on the training and retaining qualified professionals with high personal and work ethics. With the help of our extensive database of internal candidates and CATS applicants tracking system, we can provide quality resources within the limited time frame

Job Description

• Health Care Information Systems has an opening for an IT Customer Support Analyst. Scheduled shift will be first shift, 7:00 a.m. – 4:00 p.m., Monday through Friday for a 40-hour week. Duties include assisting customers by phone with computer, application, and network support issues and creating a work order for each phone call handled.
• Work will be performed in a structured Help Desk setting. The IT Support Analyst position acts as the front-line customer contact point for Health Care Information Systems. The position provides basic customer service and support for UI Health Care computer users and machines in a high call volume center.
• The position requires a professional demeanor, close attention to detail, strong team building skills and the ability to tolerate high intensity working conditions. The ability to make quick decisions based on professional judgment and written procedures is essential.

Qualifications

Bachelor's degree in Computer Science, MIS, or IT-related field or equivalent combination of education and experience.

6 months to 1 year of work experience in a high volume Help Desk, Call Center, or other Customer Service environment.

Experience troubleshooting problems with Windows 7 and Microsoft Office 2010 Suite.

Excellent verbal and written communication skills

Strong problem solving skills and the ability to quickly learn new software.

Proven ability to work independently with a strong focus on customer service.

Additional Information

All your information will be kept confidential according to EEO guidelines.