Help Desk Support 3

Arete Technologies, Inc.; Coralville (IA); On-site; USD 40,000 - 55,000; Full time

Job summary

A leading consulting firm in Coralville is seeking an IT Customer Support Analyst to provide direct support and guidance to users. This role involves assisting customers with computer and network issues in a high-call volume Help Desk environment. Candidates should have a Bachelor's degree in Computer Science or related field, along with strong problem-solving skills and customer service experience. Working knowledge of Windows 7 and Microsoft Office is required for this position, which operates Monday through Friday, from 7:00 a.m. to 4:00 p.m.

Qualifications

• 6 months to 1 year of work experience in a high volume Help Desk or Call Center.
• Experience troubleshooting technical issues effectively.
• Ability to learn new software quickly.

Responsibilities

• Provide direct support, consultation, guidance, and training to users.
• Assist customers with computer, application, and network support issues.
• Create a work order for each handled phone call.

Skills

Verbal communication

Written communication

Problem solving

Customer service

Education

Bachelor's degree in Computer Science, MIS, or IT-related field

Tools

Windows 7

Microsoft Office 2010 Suite

Job description

Overview

Arete Technologies, Inc. offers set of innovative Consulting and Outsourcing services, bridging the gap between requirements and outputs of various dexterous and facile companies worldwide. The thrust of providing global deliverables with focus on providing paramount and unsurpassed services combined with cost saving solutions to the clients. We understand the business requirements in the present day corporate scenario and aspire to provide world-class services enabling the organization to burgeon and flourish while keeping the work-life balance intact. The Global delivery mechanism followed at Arete Technologies, Inc. saddles proficient schemas and unconventional channels to provide one-stop solutions for all your workforce needs. Our Team is an exquisite amalgamation of vast experiences of over 30 years in IT Consulting and Staffing industry. Connoisseurs in the field of staff augmentation for IT, we operate on 24 by 7 model with an aim of providing affordable and adept professionals with an assurance of satisfaction for both Consultants and Clients. We are pre-eminent service providers in the field of staff augmentation, IT Consultancy, Software development, Web Development providing unexcelled services and focusing on both the employers and employees.

Job Description

Provide direct support, consultation, guidance and training to users and identify technical solutions. Support daily operations and assist with technology planning in an effort to maximize user and organizational effectiveness.

Note: In-Person Interview Only. No Web-cam, No Exceptions.

Health Care Information Systems has an opening for an IT Customer Support Analyst. Scheduled shift will be first shift, 7:00 a.m. – 4:00 p.m., Monday through Friday for a 40 hour week. Duties include assisting customers by phone with computer, application, and network support issues and creating a work order for each phone call handled.

Work will be performed in a structured Help Desk setting. The IT Support Analyst position acts as the front-line customer contact point for Health Care Information Systems. The position provides basic customer service and support for UI Health Care computer users and machines in a high call volume center.

The position requires a professional demeanor, close attention to detail, strong team building skills and the ability to tolerate high intensity working conditions. The ability to make quick decisions based on professional judgment and written procedures is essential.

Qualifications

Skills required

• Bachelors degree in Computer Science, MIS, or IT-related field or equivalent combination of education and experience.
• 6 months to 1 year of work experience in a high volume Help Desk, Call Center, or other Customer Service environment.
• Experience troubleshooting problems with Windows 7 and Microsoft Office 2010 Suite.
• Excellent verbal and written communication skills.
• Strong problem solving skills and the ability to quickly learn new software.
• Proven ability to work independently with a strong focus on customer service.
• Working knowledge of computer hardware and peripherals.

Additional Information

All your information will be kept confidential according to EEO guidelines.