Help Desk Support Analyst — First Shift, On-Site

360 IT Professionals; Coralville (IA); On-site; USD 45,000 - 65,000; Full time

Job summary

A dynamic IT solutions provider is seeking an IT Customer Support Analyst located in Coralville, Iowa. The role involves providing telephone-based support to users for computer and application issues, requiring 3 to 5 years of relevant experience. Candidates should possess a 4-year college degree or equivalent experience. The position demands a professional demeanor along with strong attention to detail in a high call volume environment. Work hours are Monday through Friday from 7:00 a.m. to 4:00 p.m.

Qualifications

• 3 to 5 years field experience in IT support.
• Professional demeanor is required.
• Ability to work in high call volume settings.

Responsibilities

• Provide direct support and training to users.
• Assist customers with computer and application support issues.
• Create work orders for phone calls handled.

Skills

Customer service

Technical support

Attention to detail

Team building

Education

4 year college degree or equivalent education

Job description

A dynamic IT solutions provider is seeking an IT Customer Support Analyst located in Coralville, Iowa. The role involves providing telephone-based support to users for computer and application issues, requiring 3 to 5 years of relevant experience. Candidates should possess a 4-year college degree or equivalent experience. The position demands a professional demeanor along with strong attention to detail in a high call volume environment. Work hours are Monday through Friday from 7:00 a.m. to 4:00 p.m.